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What is deregulation and what does it mean to me?

Deregulation allows for companies other than the public utilities to offer electric power to consumers. This allows for competition which results in lower prices.

 

How much will I save?

You will see a savings in the generation portion of your bill. Reducing the cost of your electricity by up to 20%.

 

Will CL&P or UI be upset if I choose an electric supplier?

No. CL&P and UI ENCOURAGE their customers to choose an electric supplier to help lower energy costs.

 

Does Discount Power require a deposit?

No we do not.

 

What do you mean by the generation portion of my bill?

There are two elements to your electric bill, one is the cost of the electricity and the other is the cost of delivering the electricity to your home or office. The generation portion of your bill is the cost you pay to buy the electricity.

 

What is a variable rate?

A variable rate is a rate that may fluctuate on a monthly basis based upon current market conditions.

 

What will cause your variable rate to change?

Wholesale market conditions are the biggest reason rates could change up or down. However, as a company we have certain systems and buying policies that should allow us to remain at or near the lowest price in Connecticut.

 

How often can the variable rate change?

The variable rate will only change once a month (if it changes at all). We strive to keep our prices as stable as possible. Rate changes will take effect at the beginning of a month.

 

How will I know if you change your rate?

Discount Power will be sending out a monthly newsletter to customers that chose to opt in for this service during enrollment. The newsletter will state what our rate will be for the next month. Additionally, our rate is posted on our website and at CTEnergyInfo.com.

 

Is your monthly variable rate an all-inclusive rate?

Yes it is. But remember you will only get our rate on the generation portion of your bill.

 

Will I get two electric bills?

No, you will still receive only one bill. That bill will come from the public utility (CL&P or UI).

 

Do I have to call the utility and tell them to switch my service to DPI?

No you do not. The switch is seamless and Discount Power takes care of that for you.

 

Do I pay Discount Power and the public utility?

No, you only pay the public utility, the public utility pays Discount Power.

 

Will my bill look different?

No, your bill will look the same. The only difference you will see is Discount Power will be listed as your electric supplier.

 

Who do I call if my power goes out?

You still call the public utility if your service goes out or you have any other repair issues.

 

Do I have to sign any type of contract?

No, residential customers can cancel anytime. Commercial customers who are on a variable rate plan will not need to sign a contract. Commercial customers who want a fixed price, will be asked to sign a one year contract.

 

If I cancel do I have to pay a fee or penalty?

No, Discount Power does not charge any fees for variable rate customers if you switch your service to another supplier.

 

I have a deposit with my utility company, will I get that back?

Possibly, you will need to contact your utility to get your deposit back.

 

When I switch, how long does it take before I see savings?

When you enroll, you are officially switched on your next meter reading. If your meter reading is on the 15th and you sign up on the 5th, you will be switched on the 15th. If your meter reading is on the 15th, and you switch on the 16th, you will not be switched until the 15th of the next month. Once you are switched, you will have to wait until the bill after you switch to see the change.

 

When I switch do you need to install a new meter?

No, the switch is seamless. The only difference you will notice is that on your bill you will see Discount Power and a lower rate. There is no interruption of service.