What is deregulation and what does it mean to me?
Deregulation allows for companies other than the public utilities to offer electric power to consumers. This allows for competition which results in lower prices.

How much will I save?
You will see a savings in the generation portion of your bill. You can save up to 20% on the cost of your electricity.

Will CL&P or UI be upset if I choose an electric supplier?
No. CL&P and UI ENCOURAGE their customers to choose an electric supplier to help lower energy costs.

Does Discount Power require a deposit?
No, we do not require a deposit for our "variable rate" and "variable rate with a cap" service plans

What do you mean by the generation portion of my bill?
There are two elements to your electric bill, one is the cost of the electricity and the other is the cost of delivering the electricity to your home or office. The generation portion of your bill is the cost you pay to buy the electricity.

What electric service plans does Discount Power offer to residential users?
Residential users can opt for a "variable rate" plan, or a "variable rate with a cap" plan --all of which offer savings on the generation portion of yourr electric bill. Commercial customers can choose any of our "variable rate" programs or opt for a"fixed rate" plan.

What if I want to be more "green" in my choice of electric service?
Discount Power offers its customers a choice of fuel mix for each of its service plans. Discount Power's standard service rate is 14% renewable. Customers can opt to be more "green" and choose 25%, 50% or 100% renewable service plans.

What is a variable rate?
A variable rate is a rate that may fluctuate based upon current market conditions.

What will cause your variable rate to change?
Wholesale market conditions are the biggest reason rates could change up or down. However, as a company we have certain systems and buying policies that allow us to avoid significant price swings and provide a high level of stability while remaining at or near the lowest price in Connecticut.

How often can the variable rate change?
The variable rate may change from time to time (if it changes at all) but, as a company, we strive to keep our prices as stable as possible.

What is a "variable rate with a cap" service plan?
This service plan sets a cap above which your rate won't increase. Currently, you can lock in your rate through December 31, 2010, After that, the cap may be adjusted at the time the utilities change their rates which only occurs every six months. If the market for electricity goes lower, Discount Power will pass the savings on to you. Beginning January 1, 2011, Discount Power will automatically renew your service unless you choose one of Discount Power's other service plan options.

What is a "fixed rate" plan?
This service plan allows you to lock in the cost of the generation portion of your electric bill for a specific period of time (12-24 & 36 months) so you can stabilize your electric costs and manage your budget.

How will I know if you change your rate?
Discount Power will be sending out a monthly newsletter to customers that chose to opt in for this service during enrollment. The newsletter will state what our rate will be for the next month. Additionally, our rate is posted on our website and at CTEnergyInfo.com.

Are the rates that are posted for "variable rate" programs all-inclusive?
Yes, they are. But remember, the rates only apply to the generation portion of your bill.

Will I get two electric bills?
No, you will still receive only one bill. Your bill will continue to come from the public utility (CL&P or UI).

Do I have to call the utility and tell them to switch my service to DPI?
No, you do not. The switch is seamless and Discount Power takes care of that for you.

Do I pay Discount Power and the public utility?
No, you only pay the public utility; the public utility pays Discount Power.

Will my bill look different?
No, your bill will look the same. The only difference you will see is Discount Power will be listed as your electric supplier.

Who do I call if my power goes out?
You still call the public utility if your service goes out or you have any other repair issues.
For CL&P - 800-286-2000
For UI - 1-800-7CALLUI or 203-499-3333

Do I have to sign any type of contract?
No, residential customers can cancel anytime. Commercial customers who are on a variable rate plan will not need to sign a contract. Commercial customers who want a fixed price will be asked to sign a ocontract.

If I cancel do I have to pay a fee or penalty?
No, Discount Power does not charge any fees for variable rate customers if you switch your service to another supplier. For fixed rate customers, fees may apply depending on the remaining term on the contract.

I have a deposit with my utility company, will I get that back?
Possibly, you will need to contact your utility to get your deposit back.

When I switch, how long does it take before I see savings?
When you enroll, you are officially switched on your next meter reading. If your meter reading is on the 15th and you sign up on the 5th, you will be switched on the 15th. If your meter reading is on the 15th, and you switch on the 16th, you will not be switched until the 15th of the next month. Once you are switched, you will have to wait until the bill after you switch to see the savings.

When I switch do you need to install a new meter?
No, the switch is seamless. The only difference you will notice is that on your bill you will see Discount Power and a lower rate. There is no interruption of service.

When I sign up with Discount Power, will my budget plan with my current provider be affected?
No, your budget plan will not be affected. You will go through the same contract renewal process when that time arrives.

Do you offer your electric service to businesses?
Yes, commercial enterprises can purchase their electric supply from Discount Power and save money.

What service plan options do you offer to businesses?
Discount Power offers several service plan options. If your business uses less than 250,000 kilowatts per year, our "standard rack fixed rate" plan let's you lock in your generation rate for 12 months. If you use 250,000 kilowatts or more per year, we can provide you with a custom quote within 3-5 business days. Opt for our "variable rate with a cap" plan and the cap is guaranteed not to rise through December 31, 2010. With our "variable rate" plan can save you up to 20% on the cost of your electricity.

Do you offer renewable energy offsets?
Yes, Discount Power offers residential users and businesses the opportunity to choose from 25%, 50% and 100% renewable energy offset certificate options.

How do I earn and redeem points in your rewards program?
As a Discount Power variable or variable with a cap customer, you earn points every month in our rewards program, Points Engine. You can redeem your points by enrolling at www.pointsengine.com. Once you enroll, you will not start earning points until 35 - 45 days after you pay your first bill with Discount Power as your electric supplier. You will then see points every month you are with DPI

Is membership in the rewards program free?
Yes, enrollment and membership in the Points Engine rewards program is free.

What is an Energy Checkup and when will I get it?
In return for enrolling with Discount Power, every residential and commercial customer will receive a FREE Energy Checkup. Certified Energy Auditors will come to your home or business, and help you determine how to reduce your energy consumption. Once you have completed your email authorization after enrolling online, you will receive an email with your Energy Checkup certificate and instructions. You may receive a call from one of our customer service representatives to ask if you would like to perform the check up, and schedule the appointment.